Return & Refund Policy
Our goal is to make sure you are completely satisfied with your order.
Return Window
You have 90 days from the date of delivery to request a return or replacement for eligible items.
What Is Eligible for a Return
- Damaged items -- print defects, fabric damage, or items that arrived in poor condition.
- Misprinted items -- incorrect print placement, faded prints, or other printing errors.
- Incorrect items -- wrong color, wrong design, or a product that does not match what you ordered.
- Lost packages -- orders that never arrived and tracking confirms the package is lost.
What Is Not Eligible
- Change-of-mind purchases -- since every item is made to order, we are unable to accept returns simply because you changed your mind.
- Customer-caused damage -- items damaged through normal use, improper washing, or other wear and tear.
- Wrong size or color ordered by mistake -- we generally cannot accept returns for ordering errors. However, we understand mistakes happen. Reach out to our support team and we will do our best to find a solution on a case-by-case basis.
Cancellations
Orders can be cancelled within 12 hours of being placed, as long as production has not already started. Once an order enters production, cancellation is no longer possible because the item is already being printed specifically for you.
To request a cancellation, contact us as soon as possible at support@y2ktees.com with your order number.
Damaged, Misprinted, or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, we will ship a free replacement at no cost to you. There is no need to return the original item.
To get started, contact our support team with your order number and photos of the issue. This helps us verify the problem and get your replacement out as quickly as possible.
Lost Packages
If your package is confirmed lost in transit, you have the choice of a full refund or a free replacement -- whichever you prefer. Contact our support team and we will investigate with the carrier and resolve the issue.
Delayed Express Shipping
If you selected express shipping and the delivery timeline is not met, the express shipping fee will be refunded. Standard delivery timelines are estimates provided by carriers and are not guaranteed.
Marked as Delivered but Missing
If tracking shows your package was delivered but you did not receive it, first check with neighbors, your building reception, or any secure location where the carrier may have left it. Some carriers scan packages as delivered slightly before the actual drop-off, so we recommend waiting 24 hours.
If the package still does not turn up, contact us and we will provide a replacement at no extra cost.
How to Request a Return or Refund
- Email us at support@y2ktees.com with your order number and a description of the issue.
- For damage or misprint claims, include clear photos of the problem.
- Our support team will review your request and respond within 1-2 business days.
- Once approved, we will process your refund or ship a replacement right away.
Return Shipping
When a return is applicable, Y2KTees covers the cost of return shipping. You will receive instructions and a prepaid label if we need the item sent back.
Refund Processing
Refunds are processed immediately on our side once your claim is approved. The time it takes for the refund to appear in your account depends on your bank or payment provider. This typically takes 5-10 business days, though some providers may be faster.
Made-to-Order Notice
Need Help?
If you have questions about returns, refunds, or anything else, we are here to help.
You can also reach us directly at support@y2ktees.com.
